Privacy Policy

Knightsbridge Man and Van Privacy Policy

This Privacy Policy explains how Knightsbridge Man and Van collects, uses, stores and protects personal data relating to our customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Knightsbridge Man and Van customers and enquiries in our service area, regardless of how you contact us or use our services.

Who we are and scope of this policy

Knightsbridge Man and Van provides removal, relocation and associated services. In doing so, we act as a data controller when we decide how and why your personal data is used. This Privacy Policy covers personal data we collect in connection with enquiries, bookings, service delivery, aftercare and related activities.

By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy. We may update this Privacy Policy from time to time. Any changes will apply from the date we publish the updated version.

Personal data we collect

We may collect and process the following categories of personal data when you interact with Knightsbridge Man and Van:

Identity and contact details, such as your name, title, postal address, collection and delivery addresses, and preferred contact details.

Booking and service information, such as details of properties to be moved from and to, access information, inventory or description of goods, preferred dates and times, and any special instructions.

Communication records, such as correspondence and information you provide when you contact us by phone, online form, messaging services or other channels, including queries, feedback and complaints.

Payment and billing information, such as records of payments made and the method of payment. We do not store full payment card details; these are processed by our payment service providers.

Website and usage data, such as basic technical information that may be collected when you visit our website, including IP address, device identifiers, and pages visited, where this is necessary for security, analytics or to improve our services.

Any other information you choose to provide that is necessary for us to deliver our services safely and efficiently.

Lawful bases for processing your personal data

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following lawful bases under the GDPR and related laws:

Contract: We process personal data to take steps at your request before entering into a contract, and to perform a contract with you. This includes handling enquiries, providing quotes, confirming bookings, arranging and carrying out moves, and providing customer support.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing and developing our business, improving our services, ensuring network and information security, preventing fraud, and handling general business administration.

Legal obligation: We process personal data where we need to comply with a legal or regulatory obligation, such as record-keeping, tax and accounting obligations, and responding to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How we use your personal data

We use personal data for the following purposes:

To respond to enquiries and provide quotations.

To set up and manage bookings and to plan and deliver our man and van services.

To communicate with you about your booking, including confirmations, updates and any issues affecting your move.

To process payments, issue invoices and manage billing and accounts.

To manage customer relationships, including responding to queries, feedback or complaints, and to provide aftercare and support.

To maintain and improve our services, including service quality monitoring, training and internal analysis.

To protect our business, staff, customers and property, including preventing and detecting fraud, resolving disputes and enforcing our terms and conditions.

To comply with legal and regulatory requirements and to cooperate with law enforcement or other authorities where required by law.

Data processors and third parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties are only permitted to use your personal data in accordance with our instructions and applicable data protection law. They are required to keep your data secure and to protect it appropriately.

Examples of processors and third parties we may use include:

IT and hosting providers that support our systems and data storage.

Payment service providers that process your payments on our behalf.

Customer relationship management and communication service providers.

Professional advisers, such as accountants and legal advisers, where reasonably necessary for the management of our business.

In some circumstances, we may share personal data with other independent data controllers, such as insurers, law enforcement bodies or regulatory authorities, where this is required by law or is necessary to protect our rights, property or safety or that of our customers or others.

International transfers

Where our processors or service providers are located outside the United Kingdom or European Economic Area, or where data is accessed from outside those areas, we take steps to ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or reliance on equivalent mechanisms recognised by data protection law, so that your personal data remains protected.

Data retention and storage

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to comply with our legal, accounting and reporting obligations. The retention period will vary depending on the type of data and our relationship with you.

In general, we keep records of bookings, invoices and related communications for a period that allows us to deal with any queries, complaints, claims or legal issues following the completion of a job. Certain financial and transactional records must be kept for longer periods in accordance with tax and accounting rules.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data security

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction or damage. These measures include controlling access to systems and records, using secure storage solutions, and training relevant staff in data protection responsibilities.

While we work to protect your personal data, no transmission of information via the internet or storage system can be guaranteed as entirely secure. You are responsible for taking reasonable steps to protect your own information, such as keeping your devices secure.

Your data protection rights

Under data protection law, you have certain rights in relation to your personal data. Subject to applicable legal conditions and exemptions, these rights include:

Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data.

Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data.

Right to restriction of processing: You may request that we limit the way we use your personal data in certain situations.

Right to data portability: Where our processing is based on your consent or a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes.

Where we rely on consent, you also have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

How to exercise your rights

If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your booking documentation. To help us respond efficiently, please clearly state which right you wish to exercise and provide sufficient information for us to confirm your identity and locate your data.

We will respond to all valid requests within the time limits set by data protection law. We may request additional information to verify your identity before acting on your request.

Complaints and further information

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority. Further information about your rights and how to complain can be obtained from the authority responsible for data protection in your country or region.

This Privacy Policy is intended to provide clear and comprehensive information about how Knightsbridge Man and Van processes personal data for all customers and prospective customers in our service area. We recommend that you review it periodically to stay informed about how we protect your information.