Terms and Conditions

Knightsbridge Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Man and Van provides man and van, removals, transport and associated services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client, you and your refer to the person, company or organisation booking or receiving the services.

1.2 Company, we, us and our refer to Knightsbridge Man and Van.

1.3 Services means any man and van, removal, packing, loading, unloading, transport, delivery, disposal or related services we agree to provide.

1.4 Goods means the items, furniture, personal belongings, equipment or other property handled or transported by us in connection with the services.

1.5 Booking means an agreed request for services, whether made by telephone, online form or other written confirmation, and accepted by us.

1.6 Service area means the geographical area in which we ordinarily provide removal and man and van services, including collection and delivery locations as agreed at the time of booking.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial clients, including collection, transport and delivery of goods within our service area, and where agreed, to or from other locations.

2.2 The exact scope of services, including vehicle size, number of porters, dates, times, locations, access arrangements and any additional tasks such as packing or furniture assembly, will be agreed at the time of booking.

2.3 We reserve the right to decline to move any item which, in our reasonable opinion, is unsafe, illegal, excessively heavy, improperly packed, or likely to cause damage to the vehicle, property or other goods.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the nature and volume of the goods, property access, service area locations, dates and times required, and any special requirements.

3.2 Quotations are based on the information supplied by you. If the information is incomplete or inaccurate, we reserve the right to adjust the quotation, refuse additional work or charge waiting time or additional labour.

3.3 A booking is only confirmed when we have accepted your request and you have agreed to these Terms and Conditions. We may require a deposit or pre-payment to secure your booking. Until confirmed, dates and times remain subject to availability.

3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any changes must be notified to us as soon as possible and may be subject to revised pricing or availability.

4. Client Responsibilities

4.1 You must ensure that:

4.1.1 You, or a representative authorised by you, are present at the agreed addresses at the scheduled times to grant access, provide instructions and sign any documentation.

4.1.2 All goods are properly packed, secured and labelled where necessary, unless packing has been expressly included in our services.

4.1.3 Fragile items, valuables and items of special value are clearly identified and separately discussed with us before loading.

4.1.4 Access to the property is safe and suitable for our vehicle and staff, including arranging any parking permissions, permits or visitor passes needed for loading and unloading.

4.1.5 Any items requiring dismantling, disconnection or specialist handling are prepared in accordance with manufacturers instructions, unless we have agreed to include such work in our services.

4.2 You must not ask our staff to carry out any work that is hazardous, illegal or outside the normal scope of a removal service.

5. Pricing, Quotations and Charges

5.1 Our charges may be based on hourly rates, fixed-price quotations, or a combination, as set out in your booking confirmation.

5.2 Unless expressly stated otherwise, quotations are exclusive of tolls, congestion charges, parking costs, disposal fees and any third-party charges, which will be added to the final invoice where applicable.

5.3 If the work takes longer, involves more items, or requires additional staff or vehicles due to circumstances not disclosed at the time of booking, we may charge extra at our prevailing rates.

5.4 Waiting time caused by delays not attributable to us, such as missing keys, incomplete packing, or access restrictions, may be charged at our current hourly rates.

6. Payments and Invoicing

6.1 Payment terms will be confirmed when you make your booking. We may require payment in full or a deposit in advance, with any balance due immediately upon completion of the services.

6.2 Payment must be made using accepted methods as notified to you at the time of booking. We do not accept payment by cheque unless expressly agreed in advance.

6.3 If payment is not received when due, we reserve the right to:

6.3.1 Suspend or cancel services, including refusing to unload goods until payment is made.

6.3.2 Charge interest on overdue amounts at a reasonable rate from the due date until the date of payment in full.

6.4 For business clients, invoicing arrangements may be agreed separately. Unless otherwise stated, invoices are payable within the period specified on the invoice.

7. Cancellations, Rescheduling and Delays

7.1 You may cancel or reschedule a booking by notifying us as early as possible. The following charges may apply:

7.1.1 If you cancel more than a specified minimum notice period before the scheduled start time, any deposit may be refundable at our discretion, less any reasonable administrative costs.

7.1.2 If you cancel within a short notice period before the scheduled start time, we may retain all or part of the deposit and may charge a percentage of the quoted price to reflect loss of business.

7.1.3 If you cancel on the day of the service, you may be liable for up to the full quoted amount.

7.2 Requests to reschedule are subject to availability and may incur additional charges, particularly where changes are made at short notice.

7.3 We will use reasonable efforts to arrive and complete the work within agreed timeframes but cannot guarantee precise times due to factors such as traffic, weather and previous jobs. We will not be liable for losses arising from delays beyond our reasonable control.

8. Access, Parking and Service Area Constraints

8.1 You are responsible for arranging suitable parking for our vehicle at both collection and delivery locations within the service area and beyond, where applicable. Any parking fees, fines or penalties incurred due to inadequate arrangements may be added to your invoice.

8.2 If access is restricted, unsuitable or unsafe for our vehicle or staff, we may, at our discretion, either:

8.2.1 Use alternative access or additional labour where feasible, subject to additional charges, or

8.2.2 Refuse to carry out part or all of the services, in which case you may still be liable for reasonable charges and any wasted costs.

8.3 Where regulations or local conditions in a particular area limit loading or unloading times, you must inform us in advance so that we can plan accordingly.

9. Exclusions and Prohibited Items

9.1 Unless explicitly agreed in writing, we do not carry:

9.1.1 Hazardous, flammable, explosive or corrosive materials.

9.1.2 Illegal items or substances.

9.1.3 Live animals or plants that require special handling.

9.1.4 Perishable goods requiring refrigeration.

9.1.5 Cash, jewellery, watches, precious metals, trinkets, collectibles, fine art, antiques, securities, or other items of high value.

9.2 If any such items are included without our knowledge, we accept no liability for loss, damage or deterioration, and you will be responsible for any resulting costs, damages or claims.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing the services and handling your goods. Our liability is subject to the limitations in this section.

10.2 You are responsible for arranging any additional insurance cover you may require for your goods during removal and transit.

10.3 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount relative to the cost of repair or replacement, subject to any specific limits we may notify you of in writing.

10.4 We shall not be liable for:

10.4.1 Loss or damage arising from inherent defects, pre-existing damage, weakness or instability of the goods.

10.4.2 Loss or damage to goods packed or unpacked by you or third parties.

10.4.3 Loss of profits, loss of business, loss of data, or any indirect or consequential loss.

10.4.4 Loss or damage caused by war, terrorism, civil commotion, natural disasters, severe weather or other events beyond our reasonable control.

10.5 We will not be responsible for any damage to property or fixtures where our staff are required to move items through narrow stairways, corridors, or spaces, or where you have requested us to force, remove or dismantle doors, windows or structures to facilitate access.

10.6 You must notify us in writing of any apparent loss or damage as soon as reasonably possible and, in any event, within a reasonable time after completion of the services.

11. Waste, Disposal and Environmental Regulations

11.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste removal contractor and will only dispose of items as agreed in advance.

11.2 If you require disposal of unwanted furniture, appliances or other items, you must notify us before the service date so that we can confirm whether we can lawfully remove and dispose of those items and advise you of any additional charges.

11.3 We will not remove or dispose of hazardous waste, contaminated materials or items that require specialist treatment under waste regulations.

11.4 Where we agree to remove items for disposal, you confirm that you are the owner of those items or have authority from the owner to arrange their disposal.

11.5 You must not request or permit any unlawful disposal of items, fly-tipping or dumping. Any fines, penalties, claims or costs arising from unlawful disposal requested or caused by you shall be your responsibility.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

12.2 We may request reasonable evidence or documentation to assess your complaint, including photographs, descriptions of any damage, and details of the goods affected.

12.3 We will endeavour to respond to complaints within a reasonable timeframe and to work with you to reach a fair outcome in accordance with these Terms and Conditions.

13. Data Protection and Privacy

13.1 We collect and process personal information necessary for providing our services, managing bookings, handling payments and communicating with clients.

13.2 We will take reasonable steps to keep your personal information secure and use it only for legitimate business purposes in connection with our services, legal obligations and administration.

13.3 We do not sell your personal data to third parties. We may share data with service providers or authorities where required for the performance of our contract or by law.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed.

14.2 Any changes to the agreed terms of a specific booking must be confirmed by us in writing or by updated booking confirmation.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided by Knightsbridge Man and Van.

By confirming a booking or allowing our staff to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.