Knightsbridge Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Man And Van provides moving, transport, and related service arrangements within the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create clarity about the booking process, pricing, payment, cancellation rights, customer duties, liability limits, and compliance with waste rules. For the avoidance of doubt, these terms apply whether the service is a small domestic move, a single-item transport, or a larger man and van service requiring labour and loading support.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Knightsbridge Man And Van. References to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. A booking may be made by an individual, a business, a landlord, an agent, or another authorised representative. If a representative makes the booking, that person confirms they have authority to accept these terms for the customer. The use of the service does not create any partnership, employment, or agency relationship beyond the service arrangement described here.

These terms should be read together with any written quotation, booking confirmation, schedule, or job details agreed before the service begins. If there is any inconsistency, the latest written confirmation issued by us will usually take priority for that specific booking, unless required otherwise by law. Headings are included for convenience only and do not affect interpretation. Any failure by us to enforce a provision immediately shall not be treated as a waiver of that provision. Where these terms refer to “reasonable” action, it means action judged fairly in the circumstances of the service.

1. Booking process

All bookings are subject to availability and acceptance by us. A request for a quote does not guarantee a booking. We may ask for details including collection and delivery addresses, access conditions, dates, time preferences, item descriptions, floor levels, parking restrictions, and whether specialist handling is required. You must provide accurate and complete information. Any quote is based on the information supplied at the time. If the actual job differs materially from the information provided, we may revise the quote, amend the schedule, or decline to proceed on the original basis.

When a booking is provisionally accepted, we may issue a quotation or estimated price. A booking is only confirmed when we have communicated acceptance and, where required, received any deposit, pre-authorisation, or written acceptance requested by us. You are responsible for checking the booking details, including date, time window, service scope, and any agreed extras. If anything is incorrect, you should notify us promptly. We do not accept responsibility for errors that remain uncorrected because the information given by the customer was incomplete or inaccurate.

Service times are estimates unless a fixed time has been expressly confirmed. Delays may occur due to traffic, access problems, weather, prior job overruns, or other events outside our control. If a delay arises, we will aim to keep the customer informed. You must ensure that someone authorised is present, or arrangements are made in advance for access, instructions, and acceptance of the service. Where the customer is not available, we may charge waiting time, abortive attendance, or rescheduling costs, depending on the circumstances.

2. Pricing and payments

Prices may be based on hourly rates, fixed quotations, minimum charges, call-out fees, mileage, labour, vehicle size, specialist equipment, or a combination of these. Any estimate given before we inspect the full job is non-binding unless confirmed as a fixed price. Prices may exclude parking charges, congestion or access fees, tolls, permits, ULEZ or similar charges where applicable, and disposal costs unless expressly stated otherwise. If additional work is requested on the day, or if conditions differ from those described, extra charges may apply.

Unless otherwise agreed in writing, payment is due on completion of the service or before delivery, depending on the type of booking. We may require a deposit for certain jobs, particularly where advance scheduling, vehicle allocation, or subcontracted support is necessary. All invoices must be paid in the currency stated, usually pounds sterling. We accept payment methods notified at the time of booking. Any bank charges, failed payment fees, chargeback fees, or collection costs caused by non-payment may be added to the amount owed, to the extent permitted by law.

If payment is not made when due, we may suspend further work, retain goods where lawful, or treat the booking as cancelled by you. Late payment may result in interest and recovery costs being added in accordance with applicable law. Where a booking is made for a business customer, we may require purchase order details or further verification before proceeding. Any agreed discount or promotional price applies only to the specific service and conditions stated and may be withdrawn if the booking details change materially.

3. Customer responsibilities

You must ensure that all goods handed to us are suitable for transport and are packed, labelled, or protected appropriately unless we have expressly agreed to pack them. Fragile items, electronics, artwork, mirrors, glass, and valuables should be clearly identified. Unless agreed otherwise, we do not assess the internal condition of items, and we are not responsible for hidden defects, inadequate packaging, or pre-existing damage. You should remove or secure loose parts, drain liquids, defrost appliances if required, and prepare items for safe handling.

You are responsible for obtaining any permits, permissions, keys, building approvals, or parking arrangements required for access, loading, or unloading. If our team is prevented from working because access is restricted, parking is unavailable, lifts are out of order, or building rules are not followed, we may charge for waiting time, extra labour, or aborted attendance. You must also ensure that all information about items is truthful and lawful. We may refuse to handle goods that are unsafe, illegal, hazardous, or unsuitable for the vehicle or conditions provided.

If you ask us to move items into a property or place them in a specific location, you accept responsibility for checking that the route and destination are safe, unobstructed, and capable of bearing the items. We are entitled to rely on your directions unless we consider them unsafe. Where floor protection, dismantling, reassembly, or additional handling is required, this must be agreed in advance where possible. Any request for extra services may affect the price and service time.

4. Cancellations, rescheduling, and waiting time

You may cancel or reschedule a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is provided and whether we have already allocated vehicles, staff, or resources. If cancellation occurs shortly before the agreed time, or after our team has commenced travel, a charge may be payable to cover wasted time, fuel, and preparation. Any deposit paid may be retained or partially refunded according to the notice given and costs incurred, subject to your statutory rights.

If you ask to change the date, time, or scope of the service, we will try to accommodate the request, but this is not guaranteed. Rescheduling may be treated as a new booking if the original slot is no longer available or if the change is significant. If we are delayed waiting for access, instructions, or payment, we may charge waiting time at the applicable rate. If the waiting time becomes unreasonable, we may leave and treat the booking as aborted, with charges still payable.

We may cancel or refuse a booking where we reasonably believe the service cannot be completed safely, lawfully, or on the agreed basis. This includes where access is materially different from what was described, where the customer has not complied with payment requirements, or where adverse weather or operational issues make performance impractical. In such cases, we will seek to act fairly and may offer rescheduling where possible. We are not liable for loss arising from cancellation where it is caused by your breach, inaccurate information, or events beyond our control.

5. Liability and limits

We will carry out the service with reasonable care and skill. However, our liability is limited to losses directly caused by our proven negligence or breach of contract. We do not accept liability for indirect, consequential, or special losses, including loss of profit, loss of business, loss of opportunity, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Where goods are damaged during handling by us, you must notify us as soon as reasonably possible and provide evidence of the issue. Claims may require photographs, item descriptions, proof of value, and details of any packaging or pre-existing condition. Our responsibility may be reduced where the item was fragile, improperly packed, inadequately protected, or where the damage arose from your instructions, the item’s inherent weakness, or pre-existing defects. We may decide, at our option and subject to law, to repair, replace, compensate, or otherwise resolve a valid claim.

Unless otherwise agreed in writing, you are responsible for insuring your goods for their full value during transport and storage at all relevant times. We recommend that you check your own contents, transit, or business insurance before the service begins. Any liability cap applying to a particular job may be stated in the quote or booking confirmation. If no cap is stated, liability may be limited to the amount paid for the specific service giving rise to the claim, except where law requires a different result.

6. Waste regulations and disposal duties

Where our service includes removal, disposal, clearance, or transport of unwanted items, you must ensure the items are legally suitable for handling and disposal. We operate in accordance with applicable UK waste legislation and require customers to be honest about the nature of the waste or unwanted materials. We do not accept responsibility for waste that has been misdescribed, concealed, contaminated, or wrongly presented as household waste when it is commercial, hazardous, or regulated waste.

You must not place dangerous, toxic, explosive, clinical, chemical, asbestos-related, or otherwise controlled waste with general goods unless we have expressly agreed to handle such materials and are legally able to do so. If prohibited waste is discovered, we may refuse collection, isolate the item, or stop work. Any extra costs arising from incorrect classification, specialist disposal, or legal compliance may be charged to you. Where waste transfer notes, receipts, or other records are needed, you must provide the necessary information promptly and accurately.

By instructing us to remove waste or unwanted items, you confirm that you have the right to dispose of them and that they do not contain hidden prohibited materials. You also confirm that the items are not stolen, illegally dumped, or subject to third-party ownership unless all required permissions have been obtained. We may refuse any item that we believe may breach legal requirements or place our staff, vehicle, or reputation at risk. If a job includes disposal at a licensed facility, charges may vary according to weight, volume, and classification.

7. Force majeure, disputes, and general provisions

We are not liable for delay or failure to perform our obligations where caused by events outside our reasonable control. This may include severe weather, road closures, accidents, strikes, vehicle breakdown, fire, flood, acts of authority, or telecommunications failure. If a force majeure event occurs, we will try to minimise disruption and may rearrange the service where practical. Either party may seek to reschedule where performance has become impractical because of such an event.

If a dispute arises, both parties should first attempt to resolve it in good faith and with supporting information. Any complaint or claim should be raised promptly so that relevant facts can be assessed. If a matter cannot be resolved informally, the parties may pursue any lawful remedy available. No term in these conditions affects rights that are provided to consumers under applicable law and which cannot be excluded or limited by contract.

These Terms and Conditions may be updated from time to time, but the version in force at the time of your booking will normally apply to that booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any delay or failure by us to exercise a right shall not prevent us from exercising it later. These terms are intended to be read fairly and in accordance with their ordinary meaning.

8. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, except where consumer law requires a different forum or any mandatory legal rule applies. If the customer is based elsewhere in the UK, the service remains governed by the law stated here unless another legal requirement overrides it.

By placing a booking with Knightsbridge Man And Van, you confirm that you have read, understood, and agreed to these terms. The aim of these conditions is to provide a transparent and fair framework for the man and van service, including how bookings are made, how payments are handled, what happens if plans change, and how responsibilities are shared. They are designed to support a safe, lawful, and efficient service for every customer.