Knightsbridge Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Knightsbridge Man And Van provides moving, transport, lifting, loading, unloading, and related man and van services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms in full. The purpose of this document is to create a clear and fair understanding of each party’s responsibilities, including the booking process, payment terms, cancellation rules, liability limits, waste handling requirements, and the law that applies to the agreement.
In these Terms, references to “we”, “us”, or “our” mean Knightsbridge Man And Van, and references to “you” or “the customer” mean the person, business, or organisation that requests the service. These terms apply to all bookings, whether arranged online, by telephone, by email, or through any other method of communication. They should be read together with any quotation, booking confirmation, or written instructions agreed before the service begins. If there is any inconsistency between a quotation and these terms, these terms will prevail unless expressly stated otherwise in writing.
Our services are provided on the understanding that the information supplied by the customer is accurate and complete. This includes details about the items to be moved, the collection and delivery addresses, access conditions, parking restrictions, loading requirements, and any special handling needs. We reserve the right to amend a quotation, vary timings, or decline a job if the information provided is incomplete, misleading, or changes before the service starts. The customer is responsible for ensuring that the planned service is suitable for their needs and that the property, access routes, and items are ready for the agreed work.
Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the request and, where required, received any deposit or prepayment requested at the time of booking. A quotation may be based on the details initially provided and may be revised if the scope of work changes. The booking process may involve confirmation of the moving date, start time, estimated duration, number of operatives, vehicle size, and any additional services such as packing support or dismantling and reassembly. A booking is not guaranteed until written confirmation has been issued by us.
The customer must provide accurate information about the items to be transported, including any particularly heavy, fragile, valuable, oversized, or awkward objects. The customer should also notify us in advance of any access restrictions, stair-only access, narrow entrances, lift restrictions, congestion charges, parking permits, waiting time limitations, or building management requirements. If extra time, labour, equipment, or a larger vehicle becomes necessary because the initial information was incomplete or incorrect, we may charge additional fees at our standard rates or adjust the quotation accordingly.
We aim to arrive within the agreed time window, but arrival times may be affected by traffic, weather, road closures, loading delays, previous job overruns, or circumstances beyond our control. Any timing provided is therefore an estimate unless we have expressly agreed a fixed time in writing. If you need to change the booking, you should notify us as early as possible. We will try to accommodate reasonable amendments, but changes are subject to availability and may affect pricing or scheduling.
Payments and Charges
Charges are normally based on the quotation agreed before the job begins, together with any extra services requested by the customer or reasonably required due to conditions at the time of service. Unless otherwise stated, quotations may be time-based, fixed-price, or a combination of both. Any waiting time, extra labour, additional journeys, congestion-related delays, or parking-related charges may be payable by the customer where they arise from circumstances outside our control or from information supplied by the customer that proves inaccurate.
Payment terms will be confirmed during the booking process. In many cases, payment is due on completion of the service, unless a deposit, part payment, or advance payment has been agreed in writing. We may accept different payment methods from time to time, but the customer must ensure that funds are available and that the chosen method is valid at the time payment is made. If a payment is declined, reversed, delayed, or disputed without reasonable cause, we reserve the right to charge any related costs and to suspend further services until the outstanding amount is settled.
All prices, unless stated otherwise, may be subject to applicable taxes and additional charges linked to third-party costs, such as parking, tolls, access charges, disposal fees, or specialist equipment hire. Where a quotation is based on a minimum charge, that minimum will apply even if the work takes less time than expected. If the customer requests added services during the job, those services will be treated as a variation to the original agreement and charged at the applicable rate. A receipt or invoice may be provided on request or as required for business customers.
Cancellations, Delays, and Access Issues
The customer may cancel a booking by giving us reasonable notice before the scheduled service date. Where cancellation occurs after confirmation, we may retain a deposit or charge a cancellation fee to cover administration, reserved time, and loss of opportunity. The amount retained or charged will depend on how much notice is given and whether we have already committed staff, vehicles, or third-party arrangements to the job. For large or complex removals and man and van services, higher cancellation costs may apply because planning requirements are greater.
If the customer is unable to provide access at the agreed time, if the property is not ready, or if the work cannot proceed because of missing keys, blocked entrances, parking limitations, building restrictions, or unsafe conditions, we may treat the booking as delayed, interrupted, or cancelled by the customer. In such cases, waiting charges, aborted job fees, or additional re-attendance charges may apply. We are not responsible for delays caused by the customer or by third parties under the customer’s control, including landlords, building managers, security staff, or neighbours.
We may cancel or reschedule a booking where circumstances beyond our control make it unsafe, unlawful, or impracticable to perform the service, or where the customer has failed to supply required information, confirm payment arrangements, or comply with safety instructions. If we cancel for reasons within our control, we will aim to provide a suitable alternative date or refund any advance payment for undelivered work. Our liability for inconvenience caused by cancellation will be limited to the amount paid for the relevant booking, except where law requires otherwise.
Customer Responsibilities
The customer is responsible for ensuring that items are properly packed, unless we have expressly agreed to provide packing services. Fragile items should be protected with suitable materials, and the customer should remove or secure loose parts, detachable accessories, and personal belongings where appropriate. The customer must also tell us in advance if any item is unusually heavy, hazardous, contaminated, perishable, or of exceptional value. We may refuse to handle an item that we reasonably believe is unsafe, illegal, or not suitable for transport.
It is the customer’s responsibility to obtain any permissions required for parking, building access, use of lifts, loading bays, or entry to private premises. The customer must ensure that driveways, hallways, stairways, and access points are reasonably clear and safe. We are entitled to assume that any instructions given by the customer are authorised and correct. If delays, damage, penalties, or extra charges arise because permissions were not obtained or because access was not as described, the customer will be responsible for those consequences.
The customer should also remove prohibited items from boxes and containers before collection. We do not expect to inspect every packaged item unless specifically requested to do so, and we are not liable for hidden contents that were not disclosed to us. If the customer asks us to move items that contain cash, documents, jewellery, medication, passports, keys, or other sensitive property, this is done entirely at the customer’s risk unless we have agreed otherwise in writing. The customer should keep essential belongings with them wherever possible.
Liability and Damage
We take reasonable care when handling possessions, property, and premises, but our liability is limited as set out in these terms. We will not be responsible for pre-existing defects, ordinary wear and tear, items that are inadequately packed, or damage arising from the nature of the item itself. This includes breakage caused by unstable construction, loose fittings, weak packaging, hidden faults, or deterioration that is not visible before the service begins. Customers should note that some goods, particularly antique, glass, electrical, or flat-pack items, may be vulnerable even when handled carefully.
We are not liable for loss or damage caused by circumstances beyond our reasonable control, including accidents involving third parties, adverse weather, fire, flood, strikes, road closures, or mechanical breakdowns. We also exclude liability for indirect or consequential losses such as loss of earnings, missed appointments, reputational harm, or business interruption, except where such exclusion is not permitted by law. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If you believe that damage or loss has occurred during the service, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion. The customer should keep the affected item, packaging, and relevant evidence available for inspection, as we may need photographs, descriptions, or other information to assess the claim. Any claim must be supported by proof of value and proof that the loss or damage arose during our handling. Where we accept liability, our liability will be limited to repair, replacement, or the reasonable cost of the affected item, subject to any legal limits that apply.
Waste, Disposal, and Regulatory Requirements
Where our Knightsbridge man and van service includes disposal, removal of unwanted items, or transport to a recycling or waste facility, the customer must ensure that all materials are lawfully supplied and accurately described. We only handle waste in accordance with applicable UK waste regulations. The customer must not ask us to transport, dump, conceal, burn, or dispose of waste illegally, and must not present hazardous items as ordinary household rubbish. If we reasonably suspect that any item may require special handling or a regulated disposal route, we may refuse the item or charge additional fees for compliant handling.
The customer remains responsible for declaring whether goods are waste, reusable items, or items intended for donation, resale, or transfer. If waste is involved, the customer must ensure that any required duty of care information is correct and that items are not contaminated with prohibited substances. We may request further information before accepting the job, and we may refuse to move waste that is unsafe, illegal, or likely to breach regulations. Any customer who misdescribes waste, conceals hazardous contents, or instructs us to dispose of items unlawfully will be liable for all resulting losses, costs, penalties, and claims.
We reserve the right to segregate, decline, or isolate any item that may pose a health, safety, environmental, or legal risk. This includes chemicals, oils, batteries, paint, asbestos-related material, medical waste, pressurised containers, and other controlled substances. Where lawful disposal is agreed, any disposal charge will reflect the type of waste, handling burden, facility costs, and transport requirements. The customer acknowledges that regulated waste handling may involve documentation, additional time, and third-party charges that are separate from ordinary moving services.
Force Majeure, Changes, and General Provisions
We shall not be in breach of these Terms where performance is delayed or prevented by events beyond our reasonable control. Such events may include severe weather, illness, accident, transport failure, fire, government action, industrial action, or supply chain disruption. In these circumstances, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to resume the service or arrange an alternative date. Neither party will be liable for delay caused by such events, provided reasonable steps are taken to minimise the impact.
We may update these Terms from time to time to reflect changes in our services, operational practices, or legal requirements. The version in force at the time of booking will apply to that booking unless otherwise agreed in writing. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. No failure by us to enforce any right under these Terms shall be treated as a waiver of that right unless we agree to waive it in writing.
These Terms, together with the quotation or booking confirmation, form the entire agreement between the customer and Knightsbridge Man And Van in relation to the relevant service. The customer may not assign the agreement to another party without our written consent. We may use subcontractors or assistants to perform the service, but we remain responsible for the proper delivery of the agreed work subject to these Terms. Any notice given under these Terms should be in writing and sent through the communication channel used for the booking, unless otherwise agreed.
Governing Law
These Terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the service, except where mandatory consumer law provides otherwise. This governing law clause applies to all bookings made with Knightsbridge Man And Van, regardless of where the customer is located, provided the service is supplied under UK law.
By confirming a booking with Knightsbridge Man And Van, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that they are authorised to enter into the booking on behalf of themselves or the relevant organisation, and that they accept responsibility for the accuracy of the information provided. These Terms are intended to be fair, practical, and consistent with UK service standards, while protecting both the customer and the service provider from avoidable disputes.
The customer is encouraged to review these Terms carefully before proceeding with any booking. If any part of the service, quotation, or arrangement is unclear, the customer should seek clarification before confirming the booking. Once a service has been accepted and work has begun, the customer will be bound by the agreed terms, including any reasonable charges arising from additional work, delays, changes, or compliance requirements. This document is designed to support transparent and lawful provision of professional man and van transport services across the UK.